Thank you for taking the time to share your experience with The VDOM. We appreciate your feedback and want to address the issues you've encountered to ensure a better experience for you and our other customers.
Size: We acknowledge the confusion regarding the size of The VDOM. The recent design change implemented before our May launch may have caused some misunderstanding. All VDOMs start at 6 inches and grow to 8 inches if you ordered the larger size. We apologize for any inconvenience this may have caused and will work on improving our communication about product specifications.
Setup Instructions and QR Code: We're sorry to hear that you found the setup instructions unclear, and the QR code for the video did not work. We will review and improve our instructional materials to make the setup process more intuitive. Additionally, we'll investigate the issue with the QR code to ensure it provides the necessary guidance for our users.
App Connectivity: We genuinely empathize with the challenges you've encountered in connecting the app, and we sincerely apologize for any inconvenience this may have caused. While we rigorously test each VDOM before shipping to ensure functionality, we recognize that variations in mobile devices may impact the user experience. Our dedicated team is actively addressing these device-specific nuances to enhance the app's overall functionality. Our goal is to deliver a seamless experience for inflation and other features. Your invaluable feedback is guiding us in pinpointing areas for improvement, and we thank you for your patience as we diligently work on refining these aspects of our product.
Charging Port: We acknowledge that the difficulty in plugging in the charging port has been a point of concern. As mentioned in our previous communication, this design choice was made to enhance the durability of the product. However, we're exploring ways to improve user-friendliness without compromising the intended benefits.
Future Improvements: Your feedback is invaluable, and we're committed to addressing these issues and making The VDOM a great product. We appreciate your understanding and patience as we work through these challenges. Rest assured, we are dedicated to refining our product based on customer experiences like yours.
If you have any specific concerns or if you'd like further assistance, please don't hesitate to contact our customer service team. We are here to support you throughout your experience with The VDOM.